Shipping policy

Delivery Area

Please see the chart below as it varies by region.

Important: We are temporarily not accepting orders for delivery to Canada due to ongoing instability in Canada’s postal service.

*Due to changes in global circumstances, there may be instances where shipping is not possible. In such cases, we will contact you individually.

Delivery Charges

Please refer to the following page for domestic shipping within Japan:

https://www.e-ohashi.com/cart/toku.php#soryo

For international shipping, please see the chart below as it varies by region.

Shipping Method and Shipping Company

The shipping carrier will be Japan Post (international mail, EMS) for international shipments (*).

When entering shipping information, please provide specific details, such as the apartment or unit number, as well as any instructions on how to access the delivery entrance. These details are necessary to ensure that the delivery personnel can successfully deliver the items to you.

[For U.S. Customers]

Please note that Japan Post has temporarily suspended EMS and airmail services to the United States due to the abolition of the de minimis rule. While purchases from the United States are still possible, please be aware that shipping may take some time. The suspension period has no set end date at this time. We are currently preparing alternative shipping methods, and we will promptly update the website as soon as there is progress.

[For Customers in Certain Middle Eastern Countries]

Due to the current situation in parts of the Middle East and the suspension of some air services, Japan Post has temporarily stopped deliveries to the countries listed below.

Affected Countries:
 United Arab Emirates, Israel, Iraq, Iran, Egypt, Oman, Qatar, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan, Lebanon

 Shipping will resume as soon as services are restored.
We sincerely apologize for the inconvenience and appreciate your kind understanding.

 

Processing and Delivery Times

We will ship your order within 7 working days of receiving it. For domestic orders, delivery usually takes 3 to 5 days from shipping, and for international orders, it usually takes 1 to 3 weeks.

[U.S. Shipping Delay]

Shipping options to the United States are currently paused due to the suspension of the U.S. de minimis rule. 
Japan Post has temporarily stopped EMS and airmail services, and there is currently no timeline for when these will resume.

You may still place orders from the U.S., but delivery will take longer than usual. 
We are actively working to secure alternative shipping options and will update our website as soon as we have progress.

Thank you for your understanding.

 

Tracking Information

When your order is shipped, we will send you a trackable shipping number by email. You can use this number to check the status of your delivery on our website or on the website of the shipping company.

Example of a tracking status page: Japan Post Tracking

For information regarding EMS tracking, please refer to the following page:
EMS Tracking Information

Here is an excerpt from the page:
1-(1) EMS to France and the United Kingdom (in case of non-delivery return):
For EMS to France, in the case of non-delivery return, the item will be held at the nearest post office to the recipient’s address. However, the tracking system will show the status as “Delivered to the addressee,” so please be aware of this.

For EMS to the United Kingdom, in some areas, the item will be held at the nearest post office to the recipient’s address in the case of non-delivery return. However, the tracking system will show the status as “Delivered to the addressee,” so please be aware of this.

Additionally, you may be able to find more detailed information on the tracking pages for each country via the "Overseas Postal Services" website.

1-(2) EMS to Germany (when held at local customs or handed over to a delivery subsidiary):
For EMS to Germany, if the item is held at local customs or handed over to a delivery subsidiary, the tracking system may show “Return due to recipient’s absence” or “Delivered to the addressee.” We apologize for any inconvenience and appreciate your understanding.

Customs Duties, Taxes and Other Fees

When shipping internationally, customs duties, import taxes and other fees may be incurred. Please note that these costs are the responsibility of the customer.

For U.S. Customers:
Due to the repeal of the de minimis rule, starting August 29 at 12:01 a.m. (U.S. EDT), all shipments clearing U.S. Customs will be subject to a 15% duty.
The exact amount varies by product, destination, and carrier. Please confirm the duty amount with the shipping company (e.g., EMS) or a customs specialist.

Cancellation and Change Policy

You can cancel or change your order for non-personalized products before the products are shipped. If you wish to make a change or cancel your order, please contact us immediately at the following address.

Return and Exchange Policy

We accept returns and exchanges of unused items within 30 days of receipt. Please see our return policy for details as there are conditions for returns and exchanges.

For more details, please refer to our return policy.

Handling of Damaged or Defective Products

If your product is damaged or defective during delivery, please contact us within 48 hours of receipt. We will respond promptly.

How much will shipping and delivery cost?

Please check our Shipping and Delivery Page.

Contact Information

If you have any questions or concerns, please feel free to contact us at the following email address: order@e-ohashi.com